This policy was last updated on [date]. It should be reviewed by a legal professional before this site goes live.
1. Digital Licence Products
PDSecure sells digital licence products (Tenured and Untenured document licences). As these are digital products, the following refund policy applies.
2. Unused Licences
Refund requests for unused licence purchases may be considered within 14 days of purchase, provided no licences from the order have been activated or used to generate documents. To request a refund, contact pdsecureteam@printdatasecure.com with your order reference.
3. Used Licences
Licences that have been activated and used to generate documents cannot be refunded. Each licence is consumed at the point of document generation.
4. Onboarding Fees
Onboarding fees are non-refundable once platform configuration work has commenced. If you wish to cancel prior to configuration commencing, please contact us immediately.
5. Annual Support Fees
Annual platform support fees are non-refundable once the support period has begun.
6. Processing Refunds
Approved refunds will be processed via bank transfer to the account from which original payment was made, within 14 business days of approval.
7. Contact
To raise a refund request or query, contact us at pdsecureteam@printdatasecure.com.